Help

Help

INTRODUCTION

Please browse the FAQs below for help with the James Fisher Defence website. If you require further help using the website, please contact us at help@jfdefence.com and we will try to respond to you as soon as possible.

How do you navigate the website?

The main sections of our website can be accessed from the top navigation on any page within our site. You can navigate the site using the links on the top navigation bar. Sub-sections are displayed underneath the main navigation bar on the right hand side if applicable.

Is there an overview of the content of the website and/or specific sections?

To view the sitemap please go to the page footer and click on Sitemap, alternatively click the tab at the top of this page. Here you will find a diagram of the website.

The website hasn’t displayed correctly, why?

The James Fisher Defence website is optimised for use with

  • Internet Explorer 8 or higher
  • Firefox 4 or higher
  • Safari 5 or higher
  • Chrome 12 or higher

The site may work in older versions, but certain features may be disabled or may be displayed incorrectly.

We recommend using the latest version of any of the following browsers:

 

What is a PDF and how can I view it?

PDF (portable document format) is a file format which displays a printed document as an electronic image that you can view, navigate, print, or email to someone else. PDF files are created using Adobe Acrobat or similar products. To view and use the files, you need the free Acrobat Reader*.

Download the Adobe Reader here

Once you’ve downloaded Acrobat Reader, it will launch automatically whenever you want to look at a PDF file.

How can I print content from the website?

To print pages, either select the printer icon near the bottom right hand side of the webpage you are on, or choose the File menu on the top left hand side of your browser and select print or use the keyboard shortcut Ctrl+P/Command+P.

If the content disappears off the right hand side of your paper, you may need to change your Printer Setup.

From the Print Dialog box choose Preferences > Layout and select Landscape > select OK > then Print.

On a Mac choose File > Print or Command+P > From the Print Dialog screen, click the downward arrow to the right of Printer for more options > Choose Orientation to change print out to landscape.

What features aid accessibility for users?

All pages produced on the James Fisher Defence website conform to the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines. If you have any questions to do with accessibility – text size, colours, images, etc., please read our Help

Who do I contact if I can’t find an answer to my questions?

If you still have questions, please email our web support team at help@jfdefence.com

Next Steps

Choose an option below to find out more about Help


  • Make Enquiry
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In 2015 James Fisher Defence and Divex merged to form JFD.

Today, JFD serves customers in 81 countries across six continents.

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